Goodbye Verizon FiOS, Hello Frontier Communications

By on July 1, 2010 in Archived, Business

For those of us in Kirkland who switched from Comcast (now Xfinity) to Verizon FiOS, with the hope of faster internet service, Thursday was the day that Frontier Communications re-branded the signal sent to your TV. In place of the familiar Verizon logo, you will find a Frontier Communications logo. So far little else has changed… yet.

Frontier will make alterations to the service over time, including changes to email addresses you may currently have with Verizon. According to Frontier, email changes are coming, but not today:

There is no change to your email today!

We look forward to introducing you to Frontier Mail over the coming weeks when your email account – including all of your saved messages, folders and contacts – will be moved from Verizon to Frontier.  Frontier will reach out to you well in advance of the transfer of your current email service from Verizon to Frontier.  At that time, we will try to keep as much the same as possible, using the format moc.reitnorfnull@DIresU with your current Verizon password, and protecting your stored content.   You do not need to do anything right now.  We will reach out to you well in advance of the change.

Watch for your email from Frontier Mail during July-August-September.

Remember – there are no changes to your Verizon email right now!

More from the company’s website:

OUR FIRST JOB as your new communications company:  Communicate.

We do things a little differently because we believe better service helps make better conversations possible.  We promise to be a different type of Communications Company.  It’s a difference you’ll see starting from day one.  A difference that enables better conversations simply by providing better Internet, phone and TV service.

So Welcome to the New Frontier.  We look forward to saying hello.

Over the next few months, you will see that we do things a little differently than your previous Service Provider. Because for us, serving you is more than just a day-to-day operation. Our work is all about you, our customer. We have an ongoing commitment to servicing the communities we work and live in. It is about giving back, growing with our communities and supporting your needs.

It is remembering that you are a person, not just a customer.

About Rob Butcher

Editor and Scribbler of Kirkland Views.
View all posts by Rob Butcher →
  • Asdfe

    This means that it will be necessary for Verizon customers to change email addresses associated with numerous online services, automated bill paying, and the like… in addition to personal contacts. For most people this will be a major inconvenience, involving several hours or days of work, and the inevitible “whoops” resulting in an unpaid bill, or worse.

    How is it that Verizon was able to offer great intro rates and promises of excellent service, get us all signed up, then double the rates and sell us out, all in the space of a few years?

    Why do the customers get saddled with the costs and inconvenience, when it presumably would be possible for Frontier to continue email forwarding indefinitely?

    This looks like an EXCELLENT time to change INTERNET carriers!

  • Anonymous

    Most people I know don’t use the e-mail of their Internet provider. Use gmail or one of the other free services; then you don’t feel locked in when you want to switch providers.

  • Sappyseniors

    LI would like to use my internet on frontier but have no way to log in moc.reitnorfnull@sroinesyppas what do yousuggest this has been going on since we became frontier????????????

    • 77miami

      Call Frontier. 877-462-8188

  • Elmick888

    If FIOS is installed, does it work alongside Comcast cable , or does it replace Comcast cable? I have Comcast, roommate uses land line, air TV If Fios installed for him, do I lose my Comcast? If installation considered, we would be using both at the same address.

    • Per-Ola

      FiOS works well alongside Comcast.
      Both are just two different (physical) means of connecting to an ISP (internet service provider) or a provider of media content (TV).
      For internet service, FiOS uses fiber optic cable to reach an “optical network terminal”/modem in your house, Comcast uses coax cable to reach a cable modem in your house.
      For TV service, Comcast uses coax all the way to your set top box, FiOS “pulls” TV channels out of the modem (served by the fiber optic cable) and distribute via coax inside your house (to the set-top box).

      One could wonder why you would want to have both, but there’s nothing that will prevent it – since the physical access methods are different.

      If your house is wired for TV with coax cable, you will need to separate the (TV) outlets served by Comcast, respectively FiOS. Same of course if your house is wired with CAT5 Ethernet cabling.

      FiOS is sort of officially no longer available around here (it is the fiber-to-the-home service offered by Verizon), but Frontier Communications have bought up Verizon’s residential assets and is offering similar service (using what was formerly Verizon’s “physical” network).

      Theoretically fiber optic is providing far better connection speeds (than cable), but in real life it all comes down to how much you are willing to pay (since new techniques are allows higher speed on cable as well). For connection speeds up to ~20 Mbps, plan on paying $50+ per month. 20 Mbps is more than decent here in the US, but far from high-speed in an international perspective.

      Another (local) alternative for you, that is also less costly, is internet service provided by Clearwire. It is not “as fast” as cable or fiber, but for many it is “fast enough”. “Connection” to your house is wireless so you will have a small antenna/modem installed somewhere in your house (or connected to your laptop/PC).

      Much more can be said about the companies providing service, but that’s probably for a different forum.

  • Ezzie

    Not happy with Frontier you should check Facebook many unhappy customers. The picture pixilates, jerks, my recordings do not record to the end I have missed several endings on certain recordings my second hook up to the TV in the bedroom is a joke. If I had time I would change immediately and will as soon as I can.